Reschedule a booking when cargo is delayed
Compare revised readiness, sailing and pickup options, obtain approval, amend the booking and reconcile the resulting charges.
Explore the workflowUNHURDLED / OCEAN FREIGHT
AI for ocean
freight operations.
From the first rate enquiry to the final invoice, your team coordinates customers, carriers, agents and transport providers. We build AI workflows around that work: preparing quotes, handling documents, following up shipments, resolving exceptions and keeping costs and billing aligned.
Tell us where your operation needs to work better. We’ll explore the opportunity with you and build around your team, systems and commercial priorities.
Let’s talk
ACROSS THE SHIPMENT LIFECYCLE
Where could AI
help your team?
Enquiries, pricing and quotations. Bookings and shipping documents. Customer updates, shipment visibility and exception handling. Carrier release, delivery and empty returns. Supplier invoices, customer billing and agent reconciliation.
We work with freight forwarders, importers, exporters and other ocean freight businesses to identify useful applications of AI. Tell us about a repetitive task, a difficult handoff or a process that spans departments. We can explore a single workflow or a wider programme of improvements.
OCEAN FREIGHT WORKFLOW EXAMPLES
Everyday work.
Complex exceptions.
These ten examples show where AI can support coordination, decisions and follow-through. Tell us about other workflows you want to improve, too.
Change container quantity or equipment
Confirm the revised requirement, equipment and space, resolve repricing or cancellation implications and coordinate the amendment.
Explore the workflowCorrect shipping instructions or bills of lading
Coordinate an authorised correction, check the revised document and follow through on amendment costs and downstream changes.
Explore the workflowRecover approved charges missing from billing
Match approvals to executed services and actual costs, prepare supported billing entries and verify that the customer invoice includes them.
Resolve unexpected supplier charges
Compare agent or carrier invoices with agreed costs and shipment events, pursue corrections or credits and update the job costs.
Recover rolled bookings or cancelled sailings
Establish cargo status, compare alternatives and arrival impacts, coordinate the approved replacement and settle related charges.
Clear carrier delivery-order release blockers
Identify missing documentary or payment evidence, coordinate the parties and verify that carrier release is issued before collection.
Recover failed or rescheduled deliveries
Arrange a new receiving slot and transport, compare redelivery or storage costs, confirm delivery and reconcile charges.
Prevent or resolve overdue empty returns
Track the return deadline and authorised depot, coordinate unloading and transport, obtain return acceptance and resolve resulting charges.
Resolve debit and credit disputes between agents
Assemble shipment instructions, approvals and costs, coordinate an authorised settlement and verify the debit or credit records reconcile.
BUILT AROUND YOUR OPERATION
Start with the work
you want to improve.
We map how your team works today, where information gets lost and which decisions need a person. Then we design and build the workflow, agreeing system access, approval points and what a completed job should look like.
Your operating rules shape the implementation. That includes commercial approvals, specialist judgement, customer commitments and the evidence needed before the next action. We agree the connections and permitted actions as part of each engagement.
See how we work with your team ↗LET’S TALK ABOUT YOUR OPERATION
What would you
like AI to handle?
Tell us what your business does, where the work gets stuck and what you would like to change. Whether it involves sales, operations, customer service, documentation or finance, we’ll explore where AI could help and what it would take to build.
Let’s talk